Vine + Virtue Policies
Store Credit & Exchanges
Our policy lasts 30 days. If 30 days have gone by since your purchase, unfortunately we can’t offer you store credit or exchange. To be eligible for a store credit or an exchange, your item must be unused and in the same condition that you received it. It must also be in the original packaging. Gift cards are non-returnable.
Sale items or Discount Code
Unfortunately sale items or when a discounted code is applied, the items in the order cannot be refunded or exchanged.
If you need to exchange your item for the same item, please contact us at firstname.lastname@example.org. You can send your item to: 4988 NW 100th Terrace, Coral Springs, FL, 33076, United States.
To return your product, you should mail your product to: 4988 NW 100th Terrace, Coral Springs, FL, 33076, United States.
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable.
Depending on where you live, the time it may take for your exchanged product to reach you, may vary.
If you are shipping an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.Damages
If the item you received is damaged, please send a photo with tag attached to email@example.com as soon as you receive.